Privacy Policy

1. Information We Collect

To provide our financial services, we need to collect specific personal information from you. This includes:

1.1 Personal Identification

• Full name, date of birth, and nationality.
• Contact details including email address, phone number, and residential address.
• Government-issued ID documents (Passport, National ID) for KYC verification.

1.2 Financial Information

• Bank account details and mobile money numbers.
• Transaction history, trading activity, and wallet balances.
• Cryptocurrency wallet addresses.

1.3 Usage Data

We automatically collect information about how you access and use our services, including device information, IP address, browser type, and login activity.

2. How We Use Your Information

We use your personal data to:

• Process transactions and facilitate cryptocurrency exchanges.
• Verify your identity in compliance with AML/KYC regulations.
• Provide customer support and resolve disputes.
• Improve our platform functionality and user experience.
• Send important service updates, security alerts, and administrative messages.
• Detect, prevent, and address fraud, security breaches, and illegal activities.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• **Service Providers:** Third-party vendors who assist us with payment processing, identity verification, and hosting services.
• **Legal Compliance:** Law enforcement, regulators, or government officials when required by law or to protect our rights and users.
• **Business Transfers:** In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.

4. Data Security

We implement industry-standard security measures to protect your data, including adherence to strict encryption protocols (SSL/TLS), 2FA, and secure storage systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

• access and receive a copy of your personal data;
• rectify any inaccurate or incomplete data;
• request deletion of your personal data (where applicable); and
• restrict or object to the processing of your data.

To exercise these rights, please contact our support team.

6. Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more details, please see our [Cookie Policy](/cookies).

7. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.